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Our clients are diverse and each one has different needs and financial capabilities toward investing in professional development. We want to ensure that any organization who is seeking training can access the quality of development they deserve.
STRUCTURE: Each of our Training Program is made up of a combination of six or more modules based on the needs of the trainees, as directed by the client. All the training is completed in person in a classroom setting or using an online platform such as Zoom, Microsoft Teams or Google Hangouts. Certificates of completion are distributed at the end of the Training Program.
EVALUATION: As our training programs are in-class, the evaluation of each of the participants is completed through the use of a workbook, the ability to answer questions through enquiry based learning, case study methodology and application, and finally through the creation of Next Steps outlines that become part of the participants tool kit.
Leadership and Management
Modules are as follows:
Each module takes 3.5 hours
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Insights Behavioural Training (Facilitator: Avnish Mehta)
- Understanding how your behaviours are interpreted by others
- Understand how to technically interpret the behaviours or others
- Interpret technical information in the report to compare your Insights to that of others on your team and in your organization
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Insights Communication Training (Facilitator: Avnish Mehta)
- Comprehensively understand your own communication style and the characteristics associated with your style
- Create communication strategies to communication with your stakeholders, teammates and prospects
- Learn how to adapt your communication style to meet the needs of others, while still being an authentic communicator
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Roles and Responsibilities (Facilitator: Avnish Mehta)
- Understand your role and the expectations of yourself as a leader and extract the expectations of those around you
- Manage authority dynamics and reduce any friction cause due to Role intersection and interactions
- Identify the responsibilities that you have that go beyond your job description and build those into a performance management strategy
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Time Management (Facilitator: Avnish Mehta)
- Learn hands-on techniques to prioritize your task list and make you more efficient
- Learn how to collect and analyze time tracking date to discover efficiencies
- Understand time saving and time creating strategies that apply to your day to day work and that can we share with others on your team
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Customer Service (Facilitator: Avnish Mehta)
- Understand that the customer is always right but there is a right path for all stakeholders
- Gain strategies and techniques to understand the needs of your customer and turn those needs into opportunities
- Create a customer service roadmap that identifies each customer and the tactics (big and small) that are needed to need their expectations
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Expectations Management (Facilitator: Avnish Mehta)
- Clearly identify Values, Expectations and associated behaviours
- Learn how to adjust expectations while maintaining deadlines, budgets, relationships, and changes
- Understand how to identify your own expectations and communicate them to others with confidence and clearit
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Building Confidence through Delegation and Accountability (Facilitator: Avnish Mehta)
- Learn what you need to keep keep doing and what you need to delegate to others
- Understand how to evaluate the value of delegating tasks and use patters to justify your delegations
- Become a leaders who plans delegation and builds people up to allow them to be successful as you download more tasks to them
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Defining the Difference Between Urgent and Important (Facilitator: Avnish Mehta)
- Create the criteria and definition of urgent and important
- Datamap your tasks to ensure clarity for yourself and all team members
- Learn how to negotiate and inform others of your preferences and identifications
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Change Management (Facilitator: Avnish Mehta)
- Understand the change curve and the needs of others within change
- Use ‘Wedge Segmentation’ to move your team through the curve
- Identify all the potential areas (Physical, Emotional, Intellectual and Spiritual) of check out and how to manage them
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Effective Meetings (Facilitator: Avnish Mehta)
- Learn how to run an effective meeting, both as a leader and a participant
- Understand the process and methodology needed to ensure accurate and effective information gathering and delivery during meetings
- Facilitate both efficient and effective meetings, while focusing on the outcomes agreed to by the group
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Performance Management (Facilitator: Avnish Mehta)
- Understand the expectations of the person being assessment and the responsibilities of the assessor
- Understand how to use the S&C Performance Management model and how it applies to evaluations and future planning
- Gain confidence in your ability to assess the performance of others and make it a year long exercise, rather than once a year